Welcome to MCharger support

We‘re here for you

MRS E-Mobility specialist is working on the MCharger wallbox high-tech components, wearing a specialized uniform.
MRS E-Mobility specialist is working on the MCharger wallbox high-tech components, wearing a specialized uniform.

Find support for

all of our main products

Getting started

watch different tutorials on how to setup the MCharger and the management platform

Frequently asked questions

find all the general queries related to the MCharger Easy

Is there a way to prohibit other people from charging their vehicle with the MCharger Easy?

If the MCharger is freely accessible there is no easy way to prohibit other people from charging. If this is really necessary, we would recommend using the MCharger Connected with user authentication via RFID instead.

What is the best option for me, the cable or the socket variant?

If the MCharger is located on private property and can be placed in a position where the cable is long enough to reach the charging port of the vehicle using the cable variant is the more comfortable solution as you don't need to take a seperate cable out before charging. If the installation is more accessible to unknown people it might be better touse thesocket version to prevend damage to the attached charging cable. It's more expensive to change the attached cable than a seperate one.

What are the benefits of having a display on the MCharger?

The display shows the charging stats while charging. This way it is always clear how long the charge did take, the amount of energy charged, and what the current power for charging the vehicle is. In case of any troubles the display will show you the error.

Downloads

here you can view all the supporting material related to MCharger Easy

MCharger Easy
Download the catalogue, data sheet, release notes and user manuals
Documents
Front view of the MCharger Easy C wallbox in a brushed metal design.

Getting started

watch different tutorials on how to setup the MCharger and the management platform

Frequently asked questions

find all the general queries related to the MCharger Connected

Can the MCharger handle various types of electric vehicles within our fleet?

Yes, our MChargers are designed to support a wide range of electric vehicles that use the Type 2 connector type ensuring compatibility and efficient charging for your entire fleet.

Can we monitor and manage the charging process through your management platform?

Yes, the management platform has been designend to give full transparency and control of the charging process and settings of the MCharger Connected.

Why choose the MCharger Connected instead of the other models?

The MCharger Connected comes with the integrated manegement platform that gives the user full control over the settings of the wallbox. It's the best option when used in a private setting and user authentication is needed.

Downloads

here you can view all the supporting material related to the MCharger Connected

MCharger Connected
Download the catalogue, data sheet, release notes and user manuals
Downloads
Front view of the MCharger Connected C wallbox with the RFID authentication.

Getting started

watch different tutorials on how to setup the MCharger and the management platform

Frequently asked questions

find all the general queries related to the MCharger Energy

Can the MCharger Energy handle various types of electric vehicles within our fleet?

Yes, our MChargers are designed to support a wide range of electric vehicles that use the Type 2 connector type ensuring compatibility and efficient charging for your entire fleet.

Can we integrate the MCharger Energy into a Charge Point Management System?

Yes, the MCharger Energy, with its built-in MID meter, is ideal to integrate into a CPMS via OCPP 1.6j.

What is the difference between the MCharger Connected and MCharger Energy?

The big difference is that the MCharger Energy has a built-in MID meter and the MCharger Connected does not. For applications where the authorities request a secure measurement system, the MCharger Energy is your solution.

Downloads

here you can view all the supporting material related to the MCharger Energy

MCharger Energy
Download the catalogue, data sheet, release notes and user manuals
Downloads
Front view of the MCharger Energy C wallbox with the RFID authentication and MID energy meter.

Getting started

watch different tutorials on how to setup the MCharger and the management platform

Frequently asked questions

find all the general queries related to the Management platform

How do you access the management platform?

The MCharger Connected and Energy come with an integrated management platform that can be accessed through connecting to the MCharger via LAN or wifi (AP) using a standard internet browser. All settings and user data is stored locally on the MCharger.

Is there a special App needed to communicate with the MCharger?

No, You can use any device that can connect via LAN or wifi and use the browser to access the management platform.

Do you charge extra for using the management platform?

No, the integrated management platform comes free of charge.

Can’t find what you are looking for?

reach out with questions or feedback any time